Privacy Policy

1. Who We Are

Pinner Dental Care

3 Barters Walk,

Pinner, HA5 5LU

Phone: 020 8868 9998

Email: smile@pinnerdentalcare.co.uk

We are the data controller for the personal data you provide to us.

2. What Information We Collect

We may collect and process the following types of personal data:

• Name, address, date of birth
• Email address and phone number
• Medical history and relevant health information
• Appointment history and dental records
• Payment and billing information
• IP address and website usage data (via cookies)

3. How We Use Your Information

We collect your information for the following purposes:

• To manage and schedule appointments
• To provide safe, effective dental care
• To send reminders and updates about your appointments
• To respond to enquiries or requests
• To manage billing and payments
• To comply with legal and regulatory obligations
• To improve our website and patient experience

We will never sell your data or use it for any unrelated marketing without your explicit consent.

4. Sharing Your Information

We may share your personal data with:

• Dental laboratories and referral specialists (where necessary for treatment)
• Payment providers (for secure processing)
• IT and software providers (for practice management systems)
• Regulatory bodies or authorities, where required by law

All third parties we work with are GDPR-compliant and uphold strict confidentiality.

5. How We Store and Protect Your Data

Your data is stored securely in both electronic and paper formats. We take appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure or destruction of your personal data.

We retain patient records in accordance with legal and professional guidelines (usually up to 11 years or until the age of 25 for children).

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request the deletion of your data (where applicable)
• Withdraw consent for certain uses
• Object to processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at smile@pinnerdentalcare.co.uk.

7. Cookies and Website Tracking

Our website uses cookies to improve your browsing experience and gather basic usage statistics. You can adjust your browser settings to disable cookies if preferred.

For more detailed information, please refer to our Cookie Policy.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or our data practices. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this policy or how we use your data, please get in touch:

Email: smile@pinnerdentalcare.co.uk

Phone: 020 8868 9998

Address: 3 Barters Walk, Pinner, HA5 5LU